It is the commitment of Textron Aviation to improve customer experience and provide the most up-to-date resources for our customers. Therefore, in June 2020, Textron Aviation will release the Customer Portal Dashboard. The update will allow customers to customize their tools and request access to all aspects of the Customer Portal through one, easy-to-use webpage. This tiled Dashboard will include direct links to Billing Management, Technical Publications, E Procurement, Parts & Claims and the Service Management tool.

Service Management is the new home for all tools previously available at ww2.txtav.com/CustomerSupport/CustomerPortal. These tools include My Fleet, Find a Service Center and Request Aircraft Service. The functionality of these tools will not be changing, but the access to these tools will be redirected to the Service Management tile of the Customer Portal Dashboard.

For any questions regarding the Customer Portal Dashboard or the Service Management tool, please reach out to our Customer Portal team at customerportal@txtav.com.

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